Refund policy

Refund & Exchange Policy

At G Ware, customer satisfaction is important to us. Please review our policy carefully before placing an order.

Because our products are made specifically for each order, we do not accept returns or exchanges for:

Please make sure to review sizing guides and product details carefully before completing your purchase.

If your order arrives damaged, defective, misprinted, or incorrect, we’ll gladly offer a replacement or refund.

To request assistance, please contact us within 30 days of receiving your order and include:

Once reviewed and approved, we will arrange a replacement or refund at no additional cost.

If your package is lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate and assist you.

Customers are responsible for providing the correct shipping address at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.

If you experience any issues with your order or have questions regarding this policy, please contact G Ware through our contact page.